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• #27738 tibyke tag tibyke #27315

  Új Válasz 2012-02-03 19:49:07 #27738

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  tibyke

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  válasz tibyke #27315 üzenetére

  a hivatkozott hozzaszolas oromteli fejlemenye:
  Dear Tibor,
  
  
  I've checked your system and it does fall within the affected scope of Lenovo devices.
  
  You are right - the warranty replacement for the T61 was valid and was extended twice firstly until 31.12.2010 and then until 31.3.2011.
  
  I can't understand where were you provided with the information that your model (7664) was not affected, because in all the documentation published it says it was affected.
  
  The problem here is that we had a buffer of the mainboards provided for the exchange when it was valid, which is not available now.
  
  
  However, I do understand your situation and your point of view and I'd feel exactly the same way as you do.
  
  We'd very much like you to be satisfied with your Lenovo product, so therefore we approve for the warranty repair of your T61 (76641FG / L3E4113) as an exception, if the replacement part is still available from the supply chain, as your device reached end of life.
  
  Please provide this information to the repair centre, so they can proceed with motherboard replacement as a warranty repair, when allowed to do so.
  
  
  I wish you a very good day, on behalf of our whole support team.
  
  With kind regards,
  
  Jozef Matasovsky
  Technical support &
  Training specialist
  EET Service Delivery
  Lenovo Slovakia
  Einsteinova 21
  851 01 Bratislava
  Slovak Republic
  jmatasovsky@lenovo.com
  Office: +421 2 6868 3343
  VoIP: 568-3343 Lenovo For Those Who Do
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