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• #2600 MATEO6600 őstag MATEO6600 #2599

  Új Válasz 2017-07-24 14:38:28 #2600

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  MATEO6600

  őstag

  válasz MATEO6600 #2599 üzenetére

  Support levele a mikrofon problémára, hátha valakit érdekel:

  Greetings from Xiaomi!

  I understand your concern and regret the inconvenience you have experienced. I would request you to follow the below mentioned steps in order to resolve this issue:

  Check in recorder (Tools >> Recorder)
  Perform hardware test

  I would request you to follow below mentioned steps to perform hardware test:

  Dial *#*#6484#*#*
  Select the option of Main Mic/Loop Back (For Mic test) or an appropriate option in which you are facing an issue
  Follow the steps mentioned over there and check the result (Some sensors also have an option of calibrating. Press that also)
  If result pass, then please create the backup and factory reset the device, but if it failed then would request you to coordinate with your regional support for a quicker resolution

  Here are the steps to reset your device after creating the backup of your data:

  Sign Out from your Mi Account : -

  Go to Settings
  Select Mi Account
  Then confirm to Sign Out

  Create a Backup : -

  Go to Settings
  Select Additional Settings
  Select Backup and Reset
  Select Local Backups
  Select Backup
  Select Accounts and Contacts & Deselect System
  Then select Backup so that a backup would be created

  For Finding Backup File :-

  Go to Internal Storage
  Select MIUI
  Select Backup
  Select All Backup

  (Note :- Please save the backup file in your system so that your important data would be prevented)

  For factory reset:-

  Go to Settings
  Go to Additional Settings
  Backup and Reset
  Go to "Factory Reset"

  After that update the latest MIUI version and to update the latest MIUI version please select "Settings - About phone - check update" in your device, if there is a new version available, please follow the steps to complete the update.

  If you can’t update the phone system by OTA, please create a backup of all the data which is available in your phone and follow the below mentioned steps for ROM flash.

  For ROM flash follow below steps:

  Visit http://en.miui.com
  Click on downloads, select appropriate model
  Click on global version and download full ROM (Stable version)
  Copy the downloaded zip file to downloaded_rom folder in internal storage of the device. (If you do not have the folder named downloaded_rom in your device, then request you to create new folder by this name)
  Go into tools select updater
  Tap on top right corner(...) and choose update package
  Browse for the folder downloaded_rom and select ROM file
  Tap on update

  Restore the Backup :-

  Go to Settings
  Select Additional Setting
  Select Backup and Reset
  Select Local Backups
  Select Backup File
  Select Restore in order to complete this process

  Also would like to inform you that we are not selling the Mi Phones in US/European region and also not having the service centers as of now. So regret to inform you that we would not be able to provide you any assurance for the repair service. If the issue persists after performing all troubleshooting steps then would request you to please coordinate with your source of purchase.

  Please get in touch with us if you need any further assistance.

  Thank you for being a valued customer. Have a nice day!

  Regards,
  Avinash
  Xiaomi Customer Support

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