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• #13963 Paradox7 csendes tag

  Új Válasz 2016-12-15 20:18:54 #13963

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  Paradox7

  csendes tag

  Sziasztok!

  Lenne egy kérdésem a Gearbest-el kapcsolatban. Rendeltem egy projektort. Megérkezett, de nem működik. Bekapcsol, hűt a venti, de nem ad képet. Írtam a supportnak mi történt. Küldtem képeket a problémáról és le is írtam nekik. Kaptam egy üzenetet tőlük három opcióval. Ezek az opciók elfogadhatatlanok. Mit tehetek? A cucc 175 dollár volt.

  We would like to extend our apologies for this inconvenience.
  Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html
  http://www.gearbest.com/about/terms-and-conditions.html

  After reviewing your case, please review our possible solutions:

  1)Return the item to us
  You can return the item to us in China/country as per our terms and conditions indicated in the link above.
  Once we receive the item , we can exchange or offer a refund to your GB wallet extra point. As long as the item does not exceed the 45 day money back guarantee limit.
  The shipping fee for sending the product back to us will be paid by customers and is not refundable.

  2)Keep the item and accept a partial refund to your Wallet (credit)
  We can offer a partial refund of your product value which is 25 USD on your wallet. This amount can be used for your future orders.
  In this case, you can keep the item and do not need to return it to us for this time.
  Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html
  Check out to use points: http://www.gearbest.com/about/about-points.html?157wrew

  3)Resend a replacement (No return)
  We can resend you a replacement but we kindly ask you cover a handling fee of 100 USD. If you choose this option, we will send you an invoice and arrange the shipment for you.
  If you choose this option, please offer us the resend address as below:
  Consignee name:
  Detailed address:
  City:
  State(Province):
  Postal code:
  Country:
  Phone:

  Before making any decision, please consult the local post office to know the price of returning the item and inform us about it.
  Our address is in Shenzhen city, Guangdong Province, China.

  I look forward to hearing from you at your earliest convenience with your decision.
  Thank you for your understanding.

  Best Regards
  Pamela
  Gearbest Customer Service
  http://www.gearbest.com/ 

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