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Hirdetés

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  • Nemo1001

    aktív tag

    Valaki megtudja mondja hogy mit akarnak tőlem

    Hi Tibor,

    We require additional files related to your feedback. Please provide logs of the issue happening, using the steps below.
    Thanks!

    1. Install the Call Logging profile (https://appleseed.apple.com/sp/download/1008212)
    2. Choose device (it will ask if it is for iPhone or Apple Watch), select Install, and enter your passcode if applicable
    3. Once the profile is installed on the device, it will appear in Settings under General -> Profiles & Device Management - once you have checked that it is there, restart the device
    4. Now, reproduce the issue, and please be sure to note the date and time that it occurred (and add that to your reply in Feedback Assistant at the end)
    5. Once the issue has occurred, wait for one minute and then trigger a sysdiagnose (hold Volume Up + Volume Down + Sleep/wake buttons together simultaneously - on the iPhone you will feel a brief vibration once initiated)
    6. Please wait roughly 10 minutes for diagnostic gathering to conclude
    7. Connect to your Mac, and Sync with iTunes
    8. Retrieve the logs: On your Mac, navigate to the Finder Menu Bar and click Go, then hold the Option key. Select the Library option that appears, then you will find the current logs in the folder located in Logs>CrashReporter>MobileDevice>[your device name]. Please send the whole folder as a .zip if you can
    9. Remove the profile from your phone under Settings -> General -> Profiles & Device Management
    10. Add the file to your reply in Feedback Assistant on the Mac. You can find Feedback Assistant with a Spotlight search (cmd+space)

    If you need help gathering these files, please see the Seed Portal Help Page: https://appleseed.apple.com/sp/help/feedback
    Feedback ID 3928517, My iPhone not working for me

    Do not reply to this email. Please log into Feedback Assistant and visit your Inbox to review details about the requested file(s).
    http://appleseed.apple.com
    Thanks for your feedback,
    Whitney S.

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