Új hozzászólás Aktív témák

• #12 bujdi csendes tag

  Új Válasz 2004-12-05 21:01:45 #12

  Új hozzászólás

  Összes hozzászólása itt Válaszok az összes hozzászólására itt Válaszok erre a hozzászólásra

  Privát üzenet küldése

  

  bujdi

  csendes tag

  Hi All!
  
  Én egy megtörtént és remélhetőleg lezárult esetet kívánok itt leírni a nagyérdemű okulása valamint a még meglévő hajhagymák védelme végett
  
  Alany: Maxtor 120Gb 7200rpm Hdd.
  Pontosabban: Maxtor DiamondMax Plus 9 6y120l0
  Felállás:
  a) Az ikszpé dob egy kéket: system has been shut down in order prevent further system damage. [vmi hasonló,nem emléxem pontosabban] Hajhullás, jajveszékelés, ideglelés.
  b) valahogy a vinyóra tertelődik a gyanú, mivel a chkdsk elkezd badsectort jelezni. A vinyó soha nem ütődött v semmi ilyesmi, ami erre jogosítaná föl.
  
  Cselekedetek:
  Elmegek a maxtor oldalára, ráakadok a powermaxra, meg az RMA-ra (gyártói cseregarancia!).
  RMA: eléggé ígéretes, csak a [valószínúleg, IMHO!] postaköltség meg a csomagolás összege nem sokkal kevesebb, mint egy kiskategóriás (jelen esetben120as) vinyó ára .
  A Maxtor által vállalt garancia online lekérdezhető. az egység sorozatszáma alpján! ez a standard egy év után is él - a gyártó vállalja! Bővebben: link
  
  Ezekután klaviatúrát ragadtam és írtam a supportnak, aki(k) 1 munkanapon belül válaszoltak is!!!
  A válaszban azt közölték, h az általam tapasztalt hiba (lásd bővebben a csatol t emilt!) nem felületi hiba, hanem valami ''access error'', és a powermax lolevel formatjával általában orvosolható.
  És úgy is lett
  Miután lolevel format(cca 10óra) és ellenörzés telljes felület tesz 12x futtatva (cca 16 óra
  
  És itt a levélvátás:
  ---------------------------------------------------------------------------------------------------------------------
  Dear Sir or Madam,
  
  Thank you for your RMA request. If you have received an error code ending in S57 or S20 from the PowerMax utility you may be able to resolve the problem without needing to replace the hard drive.
  
  If you have received an error code which ends in S57 or S20 it ususally indicates an access problem. In many cases this can be fixed by running the write disk pack (low level format) in PowerMax.
  
  Please note that ALL data will be erased when performing a write test (low-level format equivalent) on the drive. Don't forget to back up all important data beforehand. Please remove any other hard drives you might have in your system which you don't want to test and overwrite. Install the Maxtor drive as a single drive in the system and only add the other drive(s) when you are finished testing the Maxtor drive.
  
  Note: Do not run PowerMax from within a GUI environment (ie from a Windows desktop window), as this can make the test results inaccurate. Please remove any other hard drives you might have in your system which you don't want to test and overwrite.
  
  Should the low level format also give out an error code, the drive will have to be replaced. In this case please make sure to tell us the original error code which you received and also the new error code.
  
  If you have any further questions, please do not hesitate to contact us again. In order to allow us to deal with all enquiries as efficiently and accurately as possible we would ask that you include any previous emails when replying to us.
  
  
  Kind Regards,
  
  
  Customer Support, Maxtor Ireland Ltd.
  
  =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
  | MAXTOR Technical support / customer Service |
  | Technical assistance and customer support is available from |
  |8.30am to 5pm (GMT) Monday to Thursday and from 8.30am to 4pm (GMT) Friday. |
  +-----------------------------------------------------------------------------+
  |
  Multilingual Support: English, French and German |
  | |
  | MAXTOR Ireland Ltd | Phone ++353 1 204 1111 (All countries) |
  | | 08 25 31 43 22 (in France) |
  | | 01801 629867 (in Germany) |
  | Bray Business Park | Fax ++353 1 286 1419 |
  | Southern Cross Rd, Bray | Order documents from our 24 hour fax |
  | Co Wicklow, Ireland. | retrieval system: Faxback ++353 1 204 1122 |
  | VAT No. IE 6564121M | E-mail eurotech_assistance@maxtor.com |
  | |
  | Maxtor on the Internet: http://www.maxtor.com |
  | |
  =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
  
  -----Original Message-----
  From: Maxtor Support [mailto:maxsupport@custhelp.com]
  Sent: 01 December 2004 19:05
  To: Assistance, EuroTech
  Subject: New Incident - Failing drive, powermax error code de9b6000. Does warranty apply? (xxxxxx-xxxxxx)
  
  
  
  The following question has been received:
  
  Contact Information
  ------CUT-----------
  .
  .
  .
  ------CUT-----------
  
  
  Reference #xxxxxx-xxxxxx
  Summary: Failing drive, powermax error code de9b6000. Does warranty apply?
  Product: ATA Hard Drives
  Sub-Product: DiamondMax Plus
  Category: Warranty Support
  Date Created: 12/01/2004 12:05 PM
  Last Updated: 12/01/2004 12:05 PM
  Status: Europe
  Request Type: RMA Request
  RMA #:
  Operating System: XP Professional
  Call_TS:
  Language: English
  Drive Model: 6y120l0
  Serial Number: xxxxxxx
  BIOS & Date: Award
  System Make: Other
  System Model:
  CPU: AMD K7 (Athlon)
  CPU Speed: 1600+
  Controller Card: None
  
  Discussion Thread
  Preliminary Response 12/01/2004 12:05 PM
  Sandor,
  
  Due to the problems that you have incurred, the option to replace the drive (RMA) is being offered provided the drive is in warranty.
  
  Is my drive in warranty? http://www.maxtor.com/en/support/service/extranet_redirects/en/status.htm
  
  We recommend processing your RMA from our web site.
  http://www.maxtor.com/en/support/service/index.htm (English)
  http://www.maxtor.com/fr/support/service/index.htm (Francais)
  http://www.maxtor.com/de/support/service/index.htm (Deutsch)
  
  If you would like to request a Standard RMA for a failed or failing hard drive via e-mail please click on the ''Finish Submitting Question'' button.
  
  
  Title: How to assure data is completely deleted/erased from hard drive.
  Link: <https://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/popup_adp.php?p_faqid=693&p_created=996249069>
  
  Title: The BIOS does not detect or recognize the ATA hard drive.
  Link: <https://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/popup_adp.php?p_faqid=48&p_created=964539083>
  
  Title: Instructions for testing ATA hard drives with the PowerMax diagnostic.
  Link: <https://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/popup_adp.php?p_faqid=590&p_created=987717240>
  
  Title: My hard drive may be defective, how can I test it?
  Link: <https://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/popup_adp.php?p_faqid=205&p_created=964539097>
  
  Title: Maxtor's return authorization (RMA) process for ATA and SCSI hard drives.
  Link: <https://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/popup_adp.php?p_faqid=478&p_created=986579587>
  
  
  
  Customer 12/01/2004 12:05 PM
  Dear Support,
  I own a Maxtor DiamondMax plus 9 120Gb hard drive (ID:6y120l0 SN:xxxxxxxx). Recently the drive has started failing badly (badblocks) --- I run the diagnostic tool powermax (from your site) and it sais:
  
  ''Diagnostic code: de9b6000
  This Drive is failing....''.
  The drive is in my computer case screwed tightly since I purchased it, it was never moved, never impacted or anything.
  According to your site it still has warranty.
  I would like to ask what are the coditons and odds, to get a replacement drive through RMA in that case? I would rather not send a package to abroad needlessly. (my local retail dealer refuses the replacement ).
  
  Thank you for your answer in advance.
  
  Yours sincerely,
  Sandor Bujdoso
  
  xxxx
  xxxxxxxxx
  xxxxxxxxxxxxx
  Hungary
  tel.: xxxxxxxxxxxxxxxx
  alternative email:xxxxxxxxxxxxxxxxxxxx
  ps: Output of powermax in drvinf.txt :
  MAXTOR POWERMAX LOG FILE
  -------------------------
  Maxtor PowerMax 4.09
  Date Tested: 12/01/2004
  Serial Number: xxxxxxxxx
  Model Number: Maxtor 6Y120L0
  FirmWareRev: YAR41BW0
  Cylinders per Drive: 238216
  Heads per Cylinder: 16
  Max LBA: 240121728
  SPT: 63
  FE: S57
  Advanced Test Result: FAILED
  Diagnostic Code: de9b6050
  -----------------------------------------------------------------------------------------------------
  Remélem segít valakinek, aki hasonló problémákkal szembesül....
  

Új hozzászólás Aktív témák