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  • nimfas

    addikt

    válasz El_Diablo #46736 üzenetére

    Akkor egy ilyen szöveg jó lesz neki?

    "If you full refund me first I'll maybe cancel the dispute."

    Vagy a maybe szó túlzás? ;]

    Mi van, ha nem válaszolok neki és az Ali kitalálja, hogy full refund, de küldjem vissza kínába a csomagot... akkor rábaszás van, nemde?

    szerk:

    Minderre ebből következtettem:

    "2. Quality Problem
    Definition:
    If there is a problem in quality or usage in the products received by Buyer, e.g. an electrical appliance is unusable or of low quality, etc., the following apply.
    Documents Required:
    Buyer should provide the supporting documents such as the photos or videos of the products received, video footages, records of communication with Supplier, etc to prove that the products received have a quality problem.
    Customer Service Actions:
    If the evidence Buyer provided during the initial stage for refund agreement is not sufficient, AliExpress.com can request Buyer to provide additional supplementary evidence to support its claim within 3 days. AliExpress.com will determine the extent that the products have a quality problem based on the evidence received.
    Principles:
    AliExpress.com recommends that Supplier and Buyer negotiate with each other to reach a settlement either for partial refund or for full refund with products returned. Supplier and Buyer may negotiate with each other through Order Message functions or by email.
    1. AliExpress.com may notify Buyer and Supplier of a normal reasonable range of refund based on the sufficient evidence. Supplier and Buyer may negotiate with each other for a settlement. If Buyer and Supplier reach an agreement, AliExpress.com will handle the case and dispose the funds in accordance with the agreement between Buyer and Supplier.
    2. If Buyer and Supplier are unable to reach a settlement agreement for full refund with the products returned, AliExpress.com will handle the dispute for partial refund. AliExpress.com will have the full right and discretion to determine the refund amount based on all the relevant facts such as the types of the products, the types and extent of the quality problem, a normal reasonable range of refund, etc."

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