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• majnz tag

  #19237 2015-10-26 15:43:29

  Új Válasz

  Új hozzászólás

  Összes hozzászólása itt Válaszok az összes hozzászólására itt Válaszok erre a hozzászólásra

  

  majnz

  tag

  üdv! találkozott már valaki ilyennel?

  [link]

  közben írtam ez ebay supportnak amire ezt kaptam
  Dear Rebők,

  Good day!

  Thank you for contacting eBay Customer Service about being unable to open a case for the item 161825801219 you purchased. We understand that you need help in getting a refund for this item because you haven’t received it until now. My name is Myles and I appreciate you letting us know about your situation and concern. I’m sorry to hear that your transaction hasn’t gone as smoothly as expected. Rest assured, this is not the kind of eBay experience we want you to have, so I’ll do everything I can to assist you with this.

  First off, I’d like to commend you for all your efforts in trying to resolve the problem with the seller. You did such an amazing job in communicating with your seller. Keep it up!

  Rebők, I have checked and reviewed this transaction. I tried to go over the process of opening a case for this transaction. That's when I get the error:

  " We're sorry there's a problem with this purchase. Unfortunately, PayPal reports that we can't open a case for this item. You can try to work out this problem by contacting the seller. "

  This error message could mean a couple of reasons. Below are some of the reasons why you get this error:

  * The seller may have refunded your payment directly through PayPal.

  * You may have reported this matter to PayPal already and they have an open dispute for this transaction.

  * You may have filed a charge back on your credit card or bank account, so PayPal is holding your payment and not allowing us to open a case.

  There are a lot of possible reasons, but I am not able to pinpoint what exact reason it is since I don't have access to your PayPal account. Your PayPal account is confidential and only PayPal trained Customer Service Representative can access your account. The best thing that you need to do now is to get in touch with PayPal so they can investigate this transaction and what actions they have taken already.

  Although we're always happy to help you in any way we can, your PayPal account information is confidential, which means we don't have access to it.

  In order to resolve this, we suggest that you get in touch with PayPal and find out what they can do to help resolve the issue. You can contact PayPal by email or by phone by going to this link below:

  https://www.paypal.com/us/cgi-bin/webscr?cmd=_help&t=escalateTab

  In general, all items that you purchased on eBay and paid through PayPal are covered by both eBay Money Back Guarantee and PayPal Purchase Protection. However, you can only open a case once, so you can either choose to open a case on eBay (you can no longer open a case at PayPal ) or open a case at PayPal ( you can no longer open a case on eBay ).

  I know this may be lengthy but if you have spare time, you may copy and paste this link to your browser window to learn more about our eBay buyer protection: http://pages.ebay.com/help/policies/money-back-guarantee.html

  I trust that I have explained everything clearly about the item you haven’t received. I expect this information will show our commitment to keeping our members safe and firm. Rest assured that we are always here to assist you. Thank you for doing business with us.

  By the way Rebők, I would like to take this moment to commend you because your sellers commented that you are an excellent buyer, a prompt payer and it was such a pleasure doing business with you. You are an asset to eBay and we are definitely looking forward to do more transactions with you.

  Thank you for using eBay for your online trading needs.

  We value your business.

  Have a wonderful day and take care there in your beautiful country Hungary!

  Sincerely,

  Myles C.
  eBay Customer Service

  a paypalon indittottam egy vitát , de tegnap óta semmi reakció

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