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• #28740 chatran őstag

  Új Válasz 2017-03-11 20:52:59 #28740

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  chatran

  őstag

  Sziasztok,

  Kb január 9-én rendeltem a Gamiss áruházból egy Miband2-t. 60 nap után sem ért ide ezért nyitottam a webáruházban egy tikettet, amivel idáig jutottam:

  We apologize with this delay and sincerely regret to hear that you have not received your order.

  After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

  The shipping company is actually responsible for this loss which is sadly beyond our control.

  Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gamiss.com/m-article-id-36.htm

  However, as you are a valuable customer, we are willing to help you the best way we possibly can.

  Here are the best solutions we can offer you in this situation:

  1) Resend the item upon repaying 50% of the order value.

  In this case we will send you an invoice to submit the payment of 10USD via PayPal.

  Please confirm your shipping address again in this format:

  Consignee Name:

  Detailed Address:

  City:

  State (Province):

  Postal Code:

  Country:

  Phone Number:

  2) Partial refund to your Wallet as store credit.

  We can refund 8.5USD as a gesture of good will to your Wallet and exceptionally reward you with extra points (You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points).

  You can use both your Wallet and points to purchase your future products.

  Please check the benefits of points here: http://www.gamiss.com/m-article-id-86.htm

  Please find the advantages of wallet here: http://www.gamiss.com/m-ewallet_guide.html

  3) Partial refund to your original payment account.

  In this case, we can refund 8.5USD to your original payment account.

  Kindly let us know your decision.

  Once again we apologize for any inconvenience caused.

  Kind Regards

  Janelle

  Gamiss Support Team

  Ezen 3 opcióból egyiket sem áll szándékomban elfogadni.

  A kérdésem az lenne, hogy vihetem Paypal refund-ra az ügyet? A javamra fognak dönteni ez esetben és visszakapom a teljes összeget?

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