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• #22863 Zoli-206 senior tag

  Új Válasz 2010-04-16 21:37:01 #22863

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  Zoli-206

  senior tag

  Az AMD a lenti levélben válaszolt a micro stuttering problémára. Nyugodtan mondhatom, hogy kb ilyesmire tippeltem első körben. Holnap visszírok nekik és leírom, hogy az első 18 lépést megcsináltam mielőtt nyitottam volna egy ticket-et

  Dear Customer,

  Your service request : SR #{ticketno:[xxxxxxxxx]} has been reviewed and updated.

  Response and Service Request History:

  Thank you for the response. Please do the following to resolve you’re in-game issue.

  1. We recommended you check for any updates/patches from the game developer’s website.
  2. Make sure your Direct X and OpenGL is updated
  3. Run the game at default settings if you changed any of them.
  4. Run Catalyst Control at default settings if you changed any parameters.
  5. If the Card is over clocked please bring it back to the default settings.
  6. It is recommended you disable any running background applications using Microsoft’s MSconfig
  7. Delete any temporary files.
  8. Please uninstall and install the game, this usually solves the problem.
  9. Try running a different 3D game.
  10. Also make sure there is enough wattage from the Power Supply. You can use one of these websites to help calculate the wattage needed for your computer.
  a. http://extreme.outervision.com/psucalculatorlite.jsp
  b. http://www.antec.outervision.com/
  c. http://www.thermaltake.outervision.com/
  11. Uninstall all ATI drivers and any other video card software from the add or remove programs in Microsoft Control Panel
  12. Uninstall any on board video card or sound card drivers.
  13. Disable any running background software such as antivirus.
  14. Install the ATI drivers http://support.amd.com/us/gpudownload/Pages/index.aspx
  15. Download The Full Software Suite
  16. If this does not work try downloading the drivers from the card manufactures website (XFX, Diamond, Sapphire, HIS, Visontek,)
  17. Try using a driver cleaner program to make sure the drivers are removed and install drivers again:
  a. Driver Cleaner Professional
  http://www.afterdawn.com/software/desktop_software/other_tools/driver_cleaner_pro.cfm
  b. Driver Sweeper:
  http://downloads.guru3d.com/download.php?det=1655
  18. In addition ensure the motherboard, Bios, chipset are up to date.
  19. If the issue still exists please download the Belarc Advisor - a free system diagnostics, system information and benchmarking to create a problem report as described: In HTML format and attach file to e-mail.
  http://www.belarc.com/free_download.html

  In order to update this service request, please respond, leaving the service request reference intact.

  Best regards,

  AMD Global Customer Care

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