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• #34047 brodorics csendes tag PNP #34046

  Új Válasz 2019-01-20 11:52:44 #34047

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  brodorics

  csendes tag

  válasz PNP #34046 üzenetére

  We apologize for this delay and sincerely regret to hear that you have not received your order.
  After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
  The shipping company is actually responsible for this loss which is sadly beyond our control.
  Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
  However, as you are a valuable customer, we are willing to help you the best way we possibly can.
  Here are the best solutions we can offer you in this situation:
  1) We can't resend the package to you because the item is currently back ordered.
  2) Partial refund to your Wallet as store credit.
  We can refund 43 USD as a gesture of good will to your Wallet and exceptionally reward you with extra points(You will receive 1 points for every 1 USD. e.g. 1 USD=1 points, 3 USD=3 points etc.).
  You can use both your Wallet and points to purchase your future products.
  Learn more about wallet benefits : http://www.gearbest.com/m-article.htm?id=111
  Learn more about points benefits : http://www.gearbest.com/about/about-points.html
  3) Partial refund to your original payment account.
  In this case, we can refund 43 USD to your original payment account.
  -For credit card refunds, the transaction will appear within 7-14 business days.
  The exact length of time is dependent on your card issuing bank.
  Kindly let us know your decision.
  Once again we apologize for any inconvenience caused.

  A Gugli ennyit tud. Én meg semennyit.

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