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• #227 xatos3 senior tag bossbob #225

  Új Válasz 2019-06-14 14:01:27 #227

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  xatos3

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  válasz bossbob #225 üzenetére

  akartok jót röhögni?

  ÉN
  Hi! I have an acer an515-42 nitro 5 notebook. The cpu is force locked 1.6ghz in battery mode in all acer ryzen nitro notebooks. Acer technical support refusing to answer this problem for hundreds of unsatisfied users, for 6 months now. You can google it. I think you as AMD are responsible to stop manufacturers abusing cpu clock speeds, especially if they working way below factory speed. Please answer me !!

  KUMAR
  I understand Ryzen 2500U processor speed stuck at 1.6GHZ in your system.
  Please be informed The maximum processor speed for Ryzen 2500U processor is 2GHZ.The laptop manufacturer customizes the hardware to support the specific features and functions of the laptop. We cannot comment on the customize/laptop manufacturer part.
  Please provide me a screenshot of 1.6GHZ stuck you are noticing.
  Also please provide me a screenshot of chat conversation between you and acer support team, please attach it I will check it internally
  Thank you for contacting AMD.

  ÉN
  Here is the forum topic, where acer not commenting the issue:
  https://community.acer.com/en/discussion/553025/i-have-acer-nitro-5-ryzen-5-2500u-my-cpu-doesnt-go-beyond-1-6ghz-while-on-battery-need-help
  You misunderstood me about the cpu clock speed. I especially mentioned battery mode with the speed issue.
  So with plugged in charger, de cpu goes to 3,6 ghz boost clock speed as it should be.
  If i pull it out and switching to battery, the cpu is FORCED to 1,6 ghz despite the power management profile in windows 10.
  I want to point you out too this: https://www.amd.com/en/products/apu/amd-ryzen-5-2500u
  So the cpu speed is 2ghz but with 3.6 ghz boost clock.
  I refuse to print screen a task manager with a 1,6 ghz cpu clock because that prooves nothing by itself.

  KUMAR
  To narrow down the issue, I suggest you enable the Ryzen power balanced battery in windows settings and check the issue status.

  ÉN
  You need to understand that on battery mode, the windows 10 power management have ZERO effect on the cpu speed because is HARD LOCKED via bios.
  You have the forum converstation on acer support page too. That provides information about the power management, what is is useless in this case. Not even the hidden maximum power profile helps that can be unlocked via regedit.
  I mentioned this for you allready, so that means that you did not read the forum at all. -->>
  https://community.acer.com/en/discussion/553025/i-have-acer-nitro-5-ryzen-5-2500u-my-cpu-doesnt-go-beyond-1-6ghz-while-on-battery-need-help

  Please escalate this ticket to a higher level tech support!

  Dinesh
  I understand your concern I suspect the reported issue might caused due to some sort of bug, where other user resolved by updating the latest BIOS but ASUS didn’t provide any latest BIOS, however I will make a note of this issue and forward to concern team for further consideration with in AMD.

  ÉN
  Dear Dinesh!!!!
  I have an ACER AN515-42 notebook with a ryzen 2500U processor!!!
  WHAT THE HELL YOU TALKING ABOUT AN ASUS NOTEBOOK?
  I want to talk with a supervisor or the manager now!!!!

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